Order by 2pm for our next day delivery service.
FAQs

FAQs

Help

How much do Candy Cards cost?

Our own range of Candy Cards start at £10 dependant on the chocolate and finishes you choose. Our luxury range of Godiva chocolates which come in beautiful Godiva packaging start at £15. Look out for discounts across the site & from our newsletters!

How much do Lolpops cost?

Lolpops start at £20 for a box of 3. This gives you 1 Lolpop to eat, one to keep and one to share.

I'm having technical issues. What do I do?

If you are using your phone, try placing your order on a desktop computer or laptop, this should resolve the issue. If you are still having issues, email us at hello@candymechanics.com

I can’t create my completely custom candy card.

To create a completely custom card use a desktop or laptop computer. This option is only available on these devices. You can create cards using any of our templates using your mobile phone.

What is your gold dust?

Our gold extra is a delightful edible gold lustre that can be added to any of our chocolates or Godiva chocolates to add extra dazzle and delight to your chocolate creations.

Are you bringing out new features to the card?

We are always working on our product innovation to bring you new exciting products and flavours! Our Candy Cards come in a range in flavours and now you can even choose to have your designs engraved in delectable Godiva chocolate.

Orders

Can I change my design once I've placed my order?

Unfortunately, we are unable to amend your design once the order has been placed.

I haven't received an email confirming my order. Will I get one?

You will receive a confirmation email after placing an order (and also a shipping confirmation once your order gets dispatched). Check your spam or junk folders to make sure it hasn't slipped in there. If still not received then get in touch with us and we'll sort that out for you.

I accidentally left the billing address the same as the delivery address. What now?

We only require this for payment processing, we don't actually store billing information so we can't update it. This won't affect the delivery.

Can I cancel my order?

Since our products are completely personalised, orders cannot be cancelled once placed.

Shipping

Will any information about the price of Candy Mechanics products be sent with my order?

As the products are sometimes sent as a gift, no receipt or information about the price of Candy Mechanics products are included.

How long will it take to be delivered?

Orders are generally produced and shipped within 24 hours of being placed (excluding weekends and bank holidays). From there the delivery estimates are as follows: UK - 1 to 4 days with our 1st class Royal Mail service.

You can also choose our Next Day Delivery service that guarantees delivery by 1pm the next day. (For orders made before 2pm).

Where do you ship to?

We ship Worldwide!

Do Candy Mechanics products need to be signed for when they're delivered?

No. Our Candy Cards fit directly through the letterbox. Lolpops are a tiny bit bigger but we'll always ask the Postman to leave it with a neighbour if you are out.

The Chocolate

What’s the shelf life of the Candy Mechanics & Godiva products?

If kept in the packaging the products are kept fresh for up to six months after posting.

How do I store my products?

Keep them in a cool dry place away from direct sunlight. You don't need to store in the fridge. If we are ever lucky enough to have a heatwave… our products may be prone to melting.

Are the products suitable for vegetarians?

Yes, they are!

Are Candy Mechanics products suitable for vegans?

Our dark chocolate is suitable for vegans but is produced in a factory that handles dairy products.

Is the chocolate ethically sourced?

Yes, it is!

What size are the Candy Cards?

The chocolate is 110mm x 110mm, (11x11cm).

What ingredients are in Candy Mechanics products?

Take a look at our About the Chocolate page for full ingredients of all our chocolate and also of our Godiva chocolate pages.

Contact

I have feedback on my experience can I tell you?

Yes! we love hearing your feedback. Email us at hello@candymechanics.com

Can I work with you?

We're currently growing our team. For current job opportunities take a look on our Facebook page or send us an email at hello@candymechanics.com and show us what you've got.

Events & Corporate Orders

I want to make lots of Candy Cards or Lolpops, or enquire about Live events. Can you help?

Candy Mechanics started with special occasions. If you are looking to book our live events team or want to make hundreds of customised candy products, email us at hello@candymechanics.com